Privacy Policy

Damai Keluarga ("we", "us", "our") is committed to handling personal information with the care and discretion it deserves. This policy sets out what personal data we collect, how we use it, and the rights you have in relation to it. It applies to information gathered through our website, our contact form, and during the provision of our legal services.

Please read this policy carefully. If you have questions, contact us at [email protected].

1. Who We Are

The data controller responsible for the personal information covered by this policy is:

Damai Keluarga
No. 46, Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2287 6402

2. Data We Collect

We collect personal information in the following ways:

Contact form and direct enquiries

• Name and surname
• Email address
• Phone number (optional)
• Content of messages you send us

Website usage data

• Pages visited, time spent, browser type, and device type — collected via analytics cookies where consent is given
• IP address (anonymised where possible)

Client service data

When you engage our services, we collect additional information necessary to provide legal support — including details of your circumstances, correspondence, and documents shared during the matter. This information is governed by both this privacy policy and our professional obligations under Malaysian law.

3. Legal Basis for Processing

We process your personal data on the following legal bases under the Personal Data Protection Act 2010 (PDPA) of Malaysia:

• Consent — where you have provided it, such as through submitting our contact form
• Contract performance — to provide the legal services you have engaged us for
• Legitimate interests — to respond to enquiries, improve our service, and maintain records as required by our profession
• Legal obligation — to comply with requirements under Malaysian law, including those applicable to legal practitioners

4. How We Use Your Data

• To respond to your enquiry and provide the service you have requested
• To communicate with you about your matter or appointment
• To maintain records required by our professional obligations
• To improve our website and understand how visitors use it (analytics only where consent is given)
• To send service-related communications where relevant

We do not sell personal data to any third party. We do not use your data for unsolicited marketing without your explicit agreement.

5. Data Retention

Enquiries and contact form submissions where no service is engaged are retained for up to 12 months. Client matter files are retained for a minimum of seven years following conclusion of the matter, in line with professional obligations. Analytics data is anonymised or deleted within 26 months.

6. Data Sharing

We do not share your personal data with third parties except:

• Where required by law or court order
• With service providers who assist us in operating our website or practice (e.g. email hosting), bound by confidentiality obligations
• With other parties directly involved in your matter, where this is necessary and you are aware

7. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, or misuse. These include encrypted email communication, access-restricted file storage, and staff training on confidentiality obligations. In the event of a data breach that may affect your rights, we will notify you as required by applicable law.

8. Cookies

Our website uses cookies to support basic functionality and, where consent is given, to understand how the site is used. For full details, see our Cookie Policy.

9. Your Rights

Under the Personal Data Protection Act 2010 and applicable Malaysian law, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to correction — to request correction of inaccurate or incomplete data
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
• Right to limit processing — in certain circumstances, to request that we restrict how we use your data
• Right to object — to object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you believe we have not handled your data appropriately, you may raise a concern with the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor's data has been submitted to us inadvertently, contact us so we can remove it.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website following an update constitutes acceptance of the revised policy.

13. Contact for Privacy Matters

For any privacy-related questions, requests, or concerns:

Damai Keluarga
No. 46, Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur
Email: [email protected]
Phone: +60 3-2287 6402